Terms of Use and Disclaimer

Go Pass

GO-PASS ACCOUNT USER AGREEMENT

In order to provide our customers with the greatest convenience GO-PASS™ services allows the consolidation of customer invoices into one single account. Registered GO-PASS™ customers can setup and manage their toll payments by adding all of the customer’s vehicles to one account. This simplifies keeping track of the payments for use of the Northwest Parkway (Parkway). Registered GO-PASS™ customers will receive one, easy-to-read bill each month that itemizes the details of each customer vehicle identified by license plates. Your account will only be charged when you travel the Parkway and incur a toll. If payment is not made for any reason, the Parkway will charge all amounts due on the account as well as fees, penalties, charges, costs and interest occasioned by non-payment or delinquent payment of due amounts.


RESPONSIBILITY FOR TOLL CHARGES

Use of the Parkway constitutes acceptance of the terms and conditions contained herein and all policies and charges related to the use and charges of the Parkway. The customer who signs up the GO-PASS™ account is responsible for all toll charges assessed against the vehicles registered to that account until the account is closed or the vehicle is removed from the account. If the person named on the account does not pay the outstanding balance within the time indicated on the bill the Parkway will pursue all legal remedies available against the account holder. The Parkway may also seek payment from the registered owner of the vehicle if that person is different than the GO-PASS™ account holder. If any change to the account occurs, it is important for the customer to notify the GO-PASS™ service center immediately by calling locally at 303-926-2500 or simply go on-line www.go-pass.com to update their account. Should a dispute occur over a toll charge, the GO-PASS™ service center will provide the customer, at the customer's request, an itemized statement listing the disputed transaction(s). Monthly statements are optional and can be requested to be emailed to the customer. A postage and handling fee will be charged to the customer's GO-PASS™ account for mailed statements. If you fail to pay the invoiced amount on your account, the credit card charge is rejected, or the account given is no longer valid, it is agreed that the Parkway may terminate your account and seek all available remedies to recover outstanding amounts due. Continued use of the Parkway after such termination may be treated as a toll violation subject to applicable fees and fines as established by the Parkway. If for any reason your payment account is declined or the account is not valid, you hereby agree that you are contractually liable until said fees are paid in full.

This agreement is a contract for payment for services rendered by the Parkway and the Parkway shall have all remedies available for collection of such amounts due, including fees, penalties, interests and collection costs as would be available for collection of a civil debt. The Parkway reserves all rights to enforce non-payment of tolls pursuant to applicable law. Toll evasion may be criminally prosecuted as theft of service.


CLOSING A GO-PASS™ ACCOUNT

In order to close a GO-PASS™ account, the customer must notify the GO-PASS™ service center. Until such notification, the customer shall be responsible for all tolls and charges incurred by the registered vehicle(s) registered to that account. We may separate the GO-PASS™ account into individual bills for each account holder, at our sole discretion, at any time, and without notice to you. In either of the above cases, each account holder will continue to be responsible for payment of all outstanding amounts owing on GO-PASS™, individually and collectively, prior to the date of the individual bills. If an outstanding balance remains after termination of the GO-PASS™ account, and if your account is pre-authorized for payment, we may charge your credit card or debit your bank account for such balance. If a balance remains on an account and if the customer requests a refund, such refund shall be made within 45 days and is subject to a handling and postage charge as established by the Parkway. The refund amount shall be subject to deduction of any tolls or charges outstanding or incurred at the time of such refund request or prior to the issuance of a refund as such fees are put in place by the Parkway and as may be revised from time to time. Funds left on account with the Parkway in excess of 365 days without activity may be subject to maintenance fees and are subject to the Colorado Unclaimed Property Act for final disposition.


CUSTOMER RESPONSIBILITIES

Notify the GO-PASS™ service center immediately or use the on-line page www.go-pass.com to update the account (change mailing address and/or phone number, and automobile registration or license plate change). Notify the GO-PASS™ service center immediately if your credit card has been lost or stolen, the expiration date changes, your credit card limit has been reached, the credit card account has been closed, or if the account number or issuing bank changes. Failure to notify the GO-PASS™ service center of any change in your license plate or vehicle registration may result in an additional fee assessed to your GO-PASS™ account (Update account fee).The Parkway will apply and charge the non-registered GO-PASS™ toll rate and fees for all tolls associated with vehicles not listed on a customer's registered GO-PASS™ account.


MISCELLANEOUS

GO-PASS™ communications from the Parkway will be addressed to the registered account holder and may be sent by mail (where delivery is considered effective five (5) days after mailing) or by email or other electronic means (where delivery is considered effective on the same day). Terms of this Agreement are subject to change at any time. Customer agrees that such changes shall be effective as of the date of such change being posted on the GO-PASS (www.go-pass.com) or Northwest Parkway (www.nwpky.com) web-sites or delivered to customer via email, invoices or regular mail. If the Parkway is used after the effective date of the new terms, the customer will be deemed to have agreed to such changes and be bound by the new terms. The customer agrees to pay all reasonable charges, fees, and costs, including attorney's fees, incurred by the Parkway to enforce the terms of this Agreement. Promptly review your statement and notify the GO-PASS™ service center with questions regarding any GO-PASS™ charges. Charges not questioned within thirty (30) days of the GO-PASS™ service center's mailing will be deemed to be accepted by the customer. Upon first usage of the Parkway after establishing a GO-PASS™ account, the customer agrees to all terms, provisions, and conditions of the Agreement. GO-PASS™ reserves the right to close an account or deny use of GO-PASS™ service for any reason.


DISCLAIMER

Northwest Parkway utilizes modern, industry-standard encryption technology in transmitting and receiving payment account information. Transmitted data are encrypted in transit, both from the customer's computer to the server and from the server to the Parkway's computer. The Parkway and its contractors make all reasonable effort to secure data transmitted to it. We cannot definitively exclude the possibility that our server could be accessed by unauthorized intruders. We therefore offer no guarantee whatsoever that any data stored on our server are immune to unauthorized access, and we accept no responsibility whatsoever for damages arising from compromised encryption on our servers. We advise all of our users to delete data that is unlikely to be of future use. This disclaimer is expressly incorporated into and is a condition to the use of this web-site and the GO-PASS™ account by customer.


PRIVACY POLICY

The Northwest Parkway LLC (NWP) respects the privacy of patrons who have provided personal information in order to open and maintain GO-PASS accounts.

-PASS customer information is currently limited to parties who require access in order to perform GO-PASS processing functions. In some instances information may be used for the following purposes:

  • With law enforcement agencies conducting criminal investigations as required by law.
  • In accordance with subpoenas or court orders.
  • In connection to the toll collection and enforcement process.
  • In summary form (i.e. not specific to any individual customer) for individuals or organizations.

We DO NOT sell or share our GO-PASS customer data with outside marketers. We DO NOT provide specific customer account or activity data to other organizations except as required by law and for toll collection and violation enforcement.

Please refer to the website of EXpressToll for the privacy policy as it relates to EXpressToll accounts.

How Do We Use Your Information?

NWP treats all submitted information confidentially. Customer information is accessed only when required for GO-PASS business purposes.

Data obtained from you will be routinely used for the following purposes:

  • Establish and maintain your GO-PASS account information.
  • Maintain your account balance.
  • Process toll payments and any administrative fees electronically.
  • Notify you of changes in your account status.
  • Provide you with periodic statements about activity in your account.
  • Collect and enforce toll payments.

Your Consent:

By using the Parkway, the GO-PASS website, processes and payment service, you consent to the collection and use of all submitted information by Northwest Parkway LLC. If changes are made to this privacy policy NWP will post such changes or a revised privacy policy on this page.

Contact Us:

If you have any questions or comments about this privacy policy please feel free to contact us by e-mailing us at: support@go-pass.com


TERMS OF USE

If you are under 18, you may use our website only with the permission or involvement of your parent or legal guardian. This site is provided "as is" and "as available". We make no representations or warranties of any kind, express or implied, as to the operation of this website or the content, materials or products included on the site, or the operation of the site. To the full extent permissible by applicable law, we expressly disclaim all warranties, express or implied, including, but not limited to implied warranties of merchantability, fitness for a particular purpose or non-infringement. We do not warrant or make any representations regarding the content of this site in terms of how current it is, its accuracy, or its completeness. In no event shall Northwest Parkway LLC, its parent companies, affiliates, officers, employees or directors be liable for any direct, indirect, incidental, special, exemplary, punitive or consequential damages (including without limitation, loss of use, lost profits or lost data) arising from the use of this site. You expressly agree that your use of this site is at your sole risk. We do not warrant that use of our website will be uninterrupted or error-free. Nor do we make any warranty as to the results that may be obtained from the use of the website. We do not warrant that this website, its servers, software or any e-mail to you from us will be free of viruses or other harmful agents or components. Northwest Parkway LLC will not be liable for any damages of any kind arising from the use of this website.

If portions of this document are held to be unenforceable, the balance of the document shall still remain in effect and binding. These Terms of Use are a condition to use of the Parkway and GO-PASS™ and apply to submittal of information to Northwest Parkway LLC including account and other personal information.